Customer Success & Account Manager

Cordance(4 days ago)

RemoteFull TimeSenior$114,648 - $154,405 (estimated)Customer Success

About this role

The position involves managing relationships with higher education clients for a SaaS provider specializing in housing and residence life software. The role focuses on customer retention, renewal, expansion, and industry engagement, emphasizing strategic partnership and operational excellence.

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Required Skills

Customer Success
Account Management
Salesforce
CRM
Relationship Building
Communication
Negotiation
Industry Engagement
Product Adoption
Strategic Planning

About Cordance

cordance.co

Cordance (branded under the Permanent Group) is a technology and consulting group focused on "accelerating the growth" of its clients. The firm provides software development, digital-transformation and IT consulting services to help organizations build, scale and operate digital products and teams. Cordance positions itself as a strategic partner combining technical expertise with broader group resources. Its web presence links to the Permanent Software Group on LinkedIn and emphasizes growth and partnership.

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