Customer Success Manager
Cordance(5 days ago)
About this role
A Customer Success Manager at Cordance acts as a trusted partner for a defined portfolio of customers, focusing on expansion, price increases, and renewals to drive revenue retention and growth. The role ensures customers realize measurable value from Cordance’s SaaS offerings and strengthens long-term partnerships through data-informed processes. The position supports Cordance’s mission of scaling B2B SaaS companies and collaborates closely with cross-functional teams.
Required Skills
- Customer Success
- Renewals
- Account Management
- Retention
- CRM
- Collaboration
- Communication
- Analytics
- Adoption
- Forecasting
+2 more
Qualifications
- Bachelor's Degree (Preferred)
- Background Check
About Cordance
cordance.coCordance (branded under the Permanent Group) is a technology and consulting group focused on "accelerating the growth" of its clients. The firm provides software development, digital-transformation and IT consulting services to help organizations build, scale and operate digital products and teams. Cordance positions itself as a strategic partner combining technical expertise with broader group resources. Its web presence links to the Permanent Software Group on LinkedIn and emphasizes growth and partnership.