Customer Success Advocate

Daniels Health(27 days ago)

Abbotsford, BCOnsiteFull TimeJunior$37,502 - $51,270 (estimated)Customer Service

About this role

The Customer Service Advocate supports the Abbotsford business unit by handling customer inquiries and service requests across phone and email channels. The role focuses on maintaining accurate customer and route documentation, ensuring timely and precise reporting, and supporting drivers and internal teams. It contributes to a high standard of customer experience while upholding strong administrative and record-keeping practices within a healthcare-related services environment.

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Required Skills

Customer Support
Call Handling
Email Management
Order Management
Scheduling Services
Issue Resolution
Escalation Management
Documentation Accuracy
Data Entry
Record Keeping

+9 more

About Daniels Health

danielshealth.com

Daniels Health is a medical waste management company that, for over 20 years, has delivered regulated collection, treatment and disposal services and sharps‑containment solutions under the Daniels Sharpsmart brand. They provide reusable Sharpsmart containers and end‑to‑end managed programs — including safe collection, transport, compliant disposal, staff training and auditing — designed to reduce clinical risk, costs and environmental impact. Daniels markets itself on safety, sustainability and customer experience, citing industry‑leading Net Promoter Scores and serving hospitals, clinics and laboratories with fully auditable waste‑management solutions.