Customer Success and Retentions Specialist
RingCentral(22 days ago)
About this role
A Customer Success & Retentions Specialist supporting the RingCentral account at Acquire BPO manages a portfolio of B2B customers to maximize product adoption, value, and loyalty. The role focuses on preventing churn, securing retention, and uncovering expansion opportunities while acting as the customer’s advocate. It collaborates cross-functionally to resolve issues and maintain accurate account documentation.
Required Skills
- Account Management
- Product Adoption
- Upselling
- Cross-Selling
- Retention
- Conflict Resolution
- Communication
- Problem Solving
- CRM
- Documentation
+4 more
About RingCentral
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