About this role
A Retention Advisor at Global Payments is a member of the retention team focused on maintaining customer relationships and supporting account continuity for the company’s payment solutions. The role is based in Dublin (hybrid: 2 days remote, 3 days in-office) and contributes to reducing churn while ensuring accurate customer records and documentation.
Required Skills
- Retention
- Upselling
- Cross-Selling
- Account Management
- Pricing Management
- CRM
- Customer Service
- Microsoft Excel
- Communication
- Problem Solving