Customer Success Engineer, UK (remote)
Nash(1 month ago)
About this role
A Customer Success Engineer at Nash is responsible for supporting and enhancing the integration and performance of the company's logistics platform for strategic enterprise customers. This technical role involves guiding clients through solution design, deployment, and optimization, ensuring successful integration and driving user adoption. Key responsibilities include troubleshooting technical issues, analyzing KPIs for performance improvement, and collaborating with customer engineers and product teams to facilitate account growth. The position requires strong analytical skills, experience with APIs, and the ability to communicate complex technical concepts to both technical and non-technical stakeholders.
Required Skills
- Customer Success
- Technical Ownership
- Solution Design
- System Performance
- Technical Adoption
- API Troubleshooting
- Workflow Optimization
- Customer Partnership
- Data Analysis
- Feedback Delivery
+7 more
About Nash
www.nash.aiNash Technologies offers AI-driven infrastructure for logistics, focusing on enhancing delivery operations. Their platform integrates features such as dispatching, routing, tracking, customer engagement, returns management, and fraud detection, aimed at facilitating and streamlining last-mile logistics for businesses. With a global reach and a commitment to improving delivery efficiency, Nash supports diverse industries, including grocery, retail, restaurants, and pharmacy. The company emphasizes operational flexibility and intelligent process automation to optimize fulfillment and improve customer experience.