Customer Success Lead

OpenRouter(3 months ago)

RemoteFull TimeSenior$155,662 - $208,928 (estimated)Finance & Operations

About this role

The Customer Success Lead will be responsible for establishing and leading the customer success function at a fast-growing AI infrastructure company. This role involves managing customer relationships, analyzing usage patterns to optimize LLM strategies, and guiding customers through technical and business discussions. The individual will develop processes, metrics, and workflows for onboarding, adoption, and renewals while collaborating closely with sales, product, and engineering teams. Strong technical knowledge in AI and the ability to engage with both technical and C-suite stakeholders are essential for success in this position.

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Required Skills

Customer Relationships
LLM Optimization
Model Selection
Technical Discussions
CS Foundation
Strategy Definition
Metrics Establishment
Tech Stack Setup
Account Transitions
Customer Advocacy

+13 more

About OpenRouter

openrouter.ai

OpenRouter is a platform designed to facilitate access to various large language models (LLMs) and other AI systems through a single, unified interface. It enables developers to utilize multiple models from different providers without the hassle of complex integrations. The platform emphasizes lower pricing, enhanced uptime, and the absence of subscription fees, making it attractive for businesses looking for cost-effective AI solutions. Additionally, OpenRouter promotes flexibility and reliability with features like provider routing to ensure consistent performance.