Customer Success Executive (Remote)

The Flex

4 months ago

3.6 on Glassdoor

Remote

Full Time

Executive

1 applicant

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About this role

The Customer Success Executive at The Flex is responsible for providing top-tier support to guests and landlords via chat, email, and phone, ensuring a seamless rental experience within the company's automated Property Management System (PMS). Key duties include onboarding new users, resolving operational and technical issues, tracking customer satisfaction metrics, and collaborating across teams to enhance the customer journey. The role requires strong communication skills, problem-solving abilities, and experience in customer success or property management.

Skills

About The Flex

theflex.global

The Flex is a property rental company specializing in flexible short-term housing solutions across major cities, including London, Paris, and Algiers, with plans for further expansion. They offer fully furnished, move-in-ready apartments designed for a variety of stays, from vacations to business travel and relocations. The company focuses on providing easy and accessible living spaces tailored to modern demands for flexibility.

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