Customer Success Generalist (Midnight and Dawn)

Xendit(10 days ago)

Jakarta, Indonesia, Manila, PhilippinesOnsiteFull TimeJunior$74,777 - $99,496 (estimated)

About this role

The role involves providing attentive support to customers, resolving their issues through various communication channels, and capturing insights to improve products and services. The position requires a customer-focused mindset and the ability to handle inquiries effectively in a fast-paced environment across Southeast Asia.

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Required Skills

Customer Service
Communication
Problem Solving
Ticketing Platforms
Analytical Skills
Empathy
Multichannel Support
Operation Management
Customer Insights
Attention to Detail

About Xendit

xendit.co

WP Rocket is a premium WordPress performance plugin that speeds up websites through caching and a suite of front-end optimizations. It offers page caching, cache preloading, file minification/concatenation, deferred JS execution, image lazy-loading, database cleanup, and easy CDN integration to reduce load times and improve Core Web Vitals. Designed for ease of use, it provides a simple UI and sensible defaults so non‑technical site owners can get performance gains quickly, while offering advanced controls for developers and agencies. The product is widely used to boost SEO, conversion rates, and user experience across WordPress sites.

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