Customer Support Specialist

Cluely(2 months ago)

RemoteFull TimeJunior$53,638 - $72,078 (estimated)Other

About this role

The Customer Support Specialist at Cluely is responsible for managing customer inquiries via Intercom during scheduled shifts, aiming for inbox zero by efficiently resolving issues, processing refunds through Stripe, and escalating technical concerns to the engineering team via Slack. This role serves as a critical link between customers and the product team, requiring strong communication skills, a problem-solving mindset, and a passion for the startup environment to influence product development through customer feedback. The position is part-time and remote, focusing on delivering exceptional customer service while ensuring all inquiries are addressed promptly and effectively.

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Required Skills

Customer Support
Inbox Management
Problem Resolution
Refund Processing
Engineering Escalation
Customer Communication
Customer Insights
Startup Enthusiasm
Communication Skills
Problem-Solving

+7 more

About Cluely

www.cluely.com

Cluely is an innovative AI meeting assistant designed to provide real-time meeting notes, instant answers, and insights during calls. Unlike traditional notetakers that function post-meeting, Cluely helps users remain engaged and prepared by offering assistance and information on-the-fly during meetings without being detected by others. The platform is ideal for students, professionals, sales teams, and anyone involved in high-stakes conversations, ensuring they stay informed and can handle unexpected questions effectively. With features like instant follow-up emails and real-time transcription, Cluely enhances productivity and streamlines the meeting experience.