Customer Success Generalist
Xendit(1 month ago)
About this role
A Customer Success Generalist at Xendit acts as a customer advocate for merchants using the company’s payment infrastructure across Southeast Asia. The role focuses on understanding customer pain points, capturing insights to inform product and process improvements, and collaborating with internal teams to ensure reliable service during the payments lifecycle.
Required Skills
- Customer Support
- Communication
- Ticketing Platforms
- Transaction Analysis
- Escalation Management
- Empathy
- Problem Solving
- Stakeholder Coordination
- Operational Improvement
- Research Analysis
+2 more
Qualifications
- Bachelor's Degree in Engineering, Management, Finance/Accounting, Communications or Computer Science/IT
About Xendit
xendit.coWP Rocket is a premium WordPress performance plugin that speeds up websites through caching and a suite of front-end optimizations. It offers page caching, cache preloading, file minification/concatenation, deferred JS execution, image lazy-loading, database cleanup, and easy CDN integration to reduce load times and improve Core Web Vitals. Designed for ease of use, it provides a simple UI and sensible defaults so non‑technical site owners can get performance gains quickly, while offering advanced controls for developers and agencies. The product is widely used to boost SEO, conversion rates, and user experience across WordPress sites.
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