Customer Success Generalist
Xendit
About this role
A Customer Success Generalist at Xendit acts as a customer advocate for merchants using the company’s payment infrastructure across Southeast Asia. The role focuses on understanding customer pain points, capturing insights to inform product and process improvements, and collaborating with internal teams to ensure reliable service during the payments lifecycle.
Skills
Qualifications
About Xendit
xendit.coXendit is a financial technology company that provides payment infrastructure for businesses in Southeast Asia, including payment gateways, disbursements, virtual accounts, e-wallets, and related APIs. It helps companies accept payments and move money across markets such as Indonesia and the Philippines.
Recent company news
AC VenturesFrom Southeast Asia to Latin America: How Xendit’s Tessa Wijaya builds global payments infrastructure
7 hours ago
Bloomberg.comIndonesia Unicorn Xendit Tests Asian Success With LatAm Push
Oct 23, 2025
Tech in AsiaXendit plans to expand operations in Latin America
Oct 24, 2025
KrASIADeals in brief: Tim Draper invests in Ryder, Verta raises seed funding, Xendit acquires Payex, and more
Oct 17, 2025
Harvard Business ReviewTwo Cofounders of Xendit on Pioneering Fintech in Southeast Asia
Jun 13, 2022
About Xendit
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Xendit.
Salary
$52k – $70k
per year