Customer Success Manager, Commercial
Nooks
About this role
The Customer Success Manager, Commercial at Nooks.ai is responsible for managing a portfolio of approximately 75 commercial accounts to ensure customers maximize their value from the AI Sales Assistant Platform. This role involves onboarding new customers, addressing adoption challenges, and leading upsell conversations based on customer usage metrics. Additionally, the CSM monitors customer health, provides technical support, and serves as the voice of the customer within the organization to enhance product offerings and ensure successful renewals.
Skills
About Nooks
www.nooks.aiNooks is an AI-driven outreach platform designed to enhance sales efforts for modern sales development representatives (SDRs). Utilizing a parallel dialer and optimized pipeline management features, Nooks enables teams to automate prospecting, improve call conversion rates, and elevate coaching processes. With a focus on easing the burdens of manual tasks, Nooks empowers sales professionals to prioritize meaningful conversations and maximize pipeline generation.
Recent company news
GeekWireSan Francisco AI startup Nooks makes engineering push in Seattle
2 weeks ago
PR NewswireNooks Closes $25M Series A Funding Round with Unmatched Team of Industry Leaders
Jun 9, 2025
My Modern MetDIY Book Nook Kits Let You Build Your Own Cozy Little Worlds on Your Shelf
Jul 16, 2025
ExecutiveBizNooks Closes Series A Funding With Backing From SAIC, Lockheed
Jun 10, 2025
Fast CompanyThe missing key for defense innovation? A good coworking space
Jun 9, 2025
About Nooks
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Nooks.
Salary
$120k – $125k
per year
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