Customer Success Manager, Commercial
Nooks(1 month ago)
About this role
The Customer Success Manager, Commercial at Nooks.ai is responsible for managing a portfolio of approximately 75 commercial accounts to ensure customers maximize their value from the AI Sales Assistant Platform. This role involves onboarding new customers, addressing adoption challenges, and leading upsell conversations based on customer usage metrics. Additionally, the CSM monitors customer health, provides technical support, and serves as the voice of the customer within the organization to enhance product offerings and ensure successful renewals.
Required Skills
- Customer Success
- Onboarding
- Portfolio Management
- Customer Support
- Technical Support
- Data Analytics
- Upselling
- Communication Skills
- Sales Experience
- SaaS Experience
+5 more
About Nooks
www.nooks.aiNooks is an AI-driven outreach platform designed to enhance sales efforts for modern sales development representatives (SDRs). Utilizing a parallel dialer and optimized pipeline management features, Nooks enables teams to automate prospecting, improve call conversion rates, and elevate coaching processes. With a focus on easing the burdens of manual tasks, Nooks empowers sales professionals to prioritize meaningful conversations and maximize pipeline generation.
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