Customer Success Management Digital Touch Manager
Aspen Technology(1 year ago)
About this role
The Digital Customer Success Manager will develop a scalable digital customer success program and an in-house early warning system to proactively drive product adoption and reduce customer attrition. The role focuses on leveraging product usage and customer health metrics to automate customer journeys, prioritize at-risk accounts, and scale digital-led engagements.
Required Skills
- Customer Success
- Digital Strategy
- Early Warning
- Automation
- CRM
- Data Analysis
- Product Adoption
- Customer Journey
- Community Management
- Cross-Functional
+3 more
Qualifications
- Bachelor's Degree in Engineering, Computer Science, Business or Related Field
About Aspen Technology
aspentech.comOur software tackles the most complex process manufacturing challenges, creating value and improving profitability for our customers. The industries that drive our economies and touch our lives are optimized by aspenONE software every day. The world’s leading oil & gas, chemical, engineering & construction, pharmaceutical, food, beverage, and consumer packaged goods companies all rely on AspenTech to run their business.
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