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Customer Success Management Digital Touch Manager at Aspen Technology - ApplyBlast

Customer Success Management Digital Touch Manager

Aspen Technology

2 years ago

3.8 on Glassdoor

Bengaluru, India

Hybrid

Full Time

Manager

0 applicants

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About this role

The Digital Customer Success Manager will develop a scalable digital customer success program and an in-house early warning system to proactively drive product adoption and reduce customer attrition. The role focuses on leveraging product usage and customer health metrics to automate customer journeys, prioritize at-risk accounts, and scale digital-led engagements.

Skills

Qualifications

Bachelor's Degree in Engineering, Computer Science, Business or Related Field

About Aspen Technology

aspentech.com

Headquarters

Bedford, Massachusetts, United States

Company Size

1001-5000 employees

Founded

1981

View Profile

Our software tackles the most complex process manufacturing challenges, creating value and improving profitability for our customers. The industries that drive our economies and touch our lives are optimized by aspenONE software every day. The world’s leading oil & gas, chemical, engineering & construction, pharmaceutical, food, beverage, and consumer packaged goods companies all rely on AspenTech to run their business.