Senior Customer Success Manager
Zendesk(1 month ago)
About this role
A Senior Customer Success Manager at Zendesk is a strategic partner responsible for driving product adoption and customer growth by leveraging advanced AI technologies. This role demands full ownership of customer relationships, where the manager engages proactively throughout the customer lifecycle to ensure success and satisfaction. The position also focuses on cultivating strong partnerships and delivering value through tailored adoption roadmaps, while utilizing analytical insights for continuous improvement.
Required Skills
- Customer Success
- Technical Understanding
- Product Adoption
- Data Analysis
- Stakeholder Engagement
Qualifications
- Bachelor’s degree in Business, Engineering, Computer Science or similar
About Zendesk
zendesk.comDiscover AI-powered, award-winning customer service software trusted by 200k customers. Make customers happy via text, mobile, phone, email, live chat, social media.
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