Customer Success Manager – Asset Intelligence

MaintainX(1 month ago)

RemoteFull TimeMedior$77,614 - $104,528 (estimated)Customer Success

About this role

The Customer Success Manager — Asset Intelligence helps customers adopt MaintainX’s asset intelligence and industrial IoT solutions, partnering with operators, reliability engineers, and IT to integrate equipment data and realize measurable ROI. The role sits between customer success, IoT, and data analytics and collaborates closely with Sales, Product, and Engineering to shape product usage and roadmap. It focuses on driving adoption, demonstrating business value, and ensuring renewals and expansion.

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Required Skills

Customer Success
Predictive Maintenance
Condition Monitoring
IoT Integration
Data Analytics
Training
Stakeholder Management
Account Management
Churn Mitigation
ROI Measurement

+6 more

About MaintainX

getmaintainx.com

MaintainX is an AI-powered SaaS maintenance and asset management platform that helps industrial teams manage work orders, asset performance, parts, and labor. The platform combines work-order and preventive maintenance tools with parts inventory, labor tracking, and AI-driven analytics to reduce downtime and boost operational efficiency. MaintainX provides mobile-friendly tools and integrations to help technicians and managers execute, document, and optimize maintenance workflows. Founded in 2018 and based in the United States, it serves manufacturing, field service, facilities, and other asset-intensive operations.