Customer Success Manager - eCommerce

ESW(21 days ago)

HybridFull TimeMedior$69,000 - $89,000Customer Success

About this role

ESW is hiring an Associate Customer Success Manager to support the Client Success Management team in helping ecommerce brands succeed with ESW’s international checkout and integration solutions. The role focuses on supporting client relationships and helping identify growth opportunities while ensuring a strong customer experience across onboarding and ongoing engagement. You’ll work with multiple internal teams to help clients adopt ESW solutions and maximize value in a global ecommerce environment.

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Required Skills

Customer Success
Account Management
Client Onboarding
Customer Retention
Business Reviews
Salesforce
Data Analysis
Incident Ticketing
Cross-Functional Collaboration
Strategic Planning

+10 more

Qualifications

Undergraduate Degree

About ESW

esw.com

WP Rocket is a premium WordPress performance plugin that speeds up websites through page caching, static file optimization, and smart resource loading. It bundles features like cache preloading, lazy loading of images and iframes, CSS/JS minification and deferment, CDN integration, and database cleanup to reduce load times without custom coding. Designed for developers and site owners alike, WP Rocket emphasizes an easy-to-use dashboard and broad compatibility with themes, e-commerce plugins, and hosting environments. The product is sold under commercial licenses and includes documentation and support to help teams implement and maintain performance improvements.