Customer Success Manager - EMEA

Alpaca (3 months ago)

RemoteFull TimeMedior$90,672 - $120,765 (estimated)Customer Success

About this role

The Customer Success Manager at Alpaca partners with B2B clients from contract signature through renewal to ensure positive outcomes and successful use of Alpaca’s brokerage and crypto APIs. This role supports enterprise customers launching trading apps for US securities and crypto and reports to the Director, Success. It is a remote position working EMEA hours and aligns closely with Alpaca’s mission to open financial services to everyone.

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Required Skills

Customer Success
Account Management
Escalation Management
Relationship Management
Forecasting
Product Adoption
Process Improvement
Cross-Functional Collaboration
Reporting
Strategy Development

+3 more

About Alpaca

alpaca.markets

Alpaca is a developer-first brokerage platform that provides APIs and tools to build, automate, and embed investing and algorithmic trading for stocks, options, and crypto. It offers REST and streaming market data, trade execution, paper trading, and broker services (including omnibus/sub-accounting features) for managing client accounts. Developers and businesses use Alpaca’s clean APIs, SDKs, and webhooks to integrate trading into apps, run automated strategies, and manage portfolios programmatically. The platform focuses on programmability, low-latency execution, and infrastructure for both retail and institutional use.