Customer Success Manager
Karbon(19 days ago)
About this role
Karbon is a global leader in practice management software for accounting firms. As a Customer Success Manager you will own a portfolio of clients, acting as a consultative advisor to drive value, adoption, renewals and expansion, while serving as the customer advocate internally. The role is US-based and remote with occasional travel for site visits and events.
Required Skills
- Customer Success
- Account Management
- Product Adoption
- Relationship Building
- Project Management
- Renewal Management
- Customer Advocacy
- Presentation Skills
- Strategic Thinking
- Communication
About Karbon
karbonhq.comKarbon is a cloud-based practice management platform for accounting firms that centralizes work, emails, tasks and client communications to improve visibility and team collaboration. It provides workflows, shared inboxes, task and project tracking, templates and reporting to streamline processes and boost efficiency for distributed teams. Karbon connects with core accounting tools so firms can manage capacity, deadlines and client work consistently as they scale.