Customer Success Manager
Harness (13 days ago)
About this role
The Customer Success Manager at Harness is the primary post-sales partner responsible for driving customer outcomes, retention, and expansion by guiding customers from onboarding to adoption maturity. The role focuses on translating platform usage into measurable business value and ensuring renewal readiness across a portfolio of accounts. It reports into the post-sales organization and represents Harness to both technical and executive stakeholders.
Required Skills
- Customer Success
- Account Management
- Stakeholder Alignment
- Renewal Management
- Adoption Tracking
- Presentation Skills
- Salesforce
- Gainsight
- Communication
- Cross Functional
About Harness
harness.ioHarness is an AI-native, end-to-end software delivery platform that uses purpose-built AI agents to automate and manage the entire SDLC. It provides capabilities across CI/CD, testing, AppSec, feature flags, chaos engineering, cloud cost management, and platform/DevSecOps tooling. Designed for engineering and platform teams at scale, Harness combines automation, observability, and policy-driven controls to speed releases, reduce risk, and optimize cloud spend. Founded in 2017 by Jyoti Bansal, it serves global enterprises.
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