Customer Success Manager (Flagship) - United Kingdom

Magnet Forensics(1 month ago)

HybridFull TimeSenior$133,424 - $177,966 (estimated)Customer Success

About this role

The Flagship Customer Success Manager at Magnet Forensics owns strategic relationships with the company’s largest and most complex customers, ensuring they realize ongoing value from Magnet’s digital investigation solutions. The role focuses on guiding flagship accounts through the full customer lifecycle, from onboarding to renewal and expansion, while serving as a trusted advisor to executive stakeholders. This position requires deep domain and product understanding to align Magnet’s capabilities with customers’ investigative and business objectives. It is based in London and supports a global, mission-driven customer base.

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Required Skills

Customer Success
Account Management
Executive Engagement
Strategic Planning
Stakeholder Management
Risk Management
Customer Onboarding
Customer Retention
Renewal Management
Upselling

+19 more

Qualifications

CCST
CCNA
CFCE
GCIHA
MCFE
MCGE
MCVK
MCVE

About Magnet Forensics

magnetforensics.com

New Relic is a SaaS observability and telemetry platform that helps engineering and operations teams monitor, debug, and optimize applications and infrastructure in real time. It offers application performance monitoring (APM), distributed tracing, logs, metrics, synthetic monitoring, alerting, a unified dashboarding experience, and a query language (NRQL) for ad‑hoc analysis. With agent-based instrumentation and support for OpenTelemetry, New Relic targets developers, SREs, and ops teams needing full‑stack visibility, collaboration, and cost-aware usage models. The platform also includes applied‑intelligence features to accelerate root‑cause analysis and surface actionable insights.