Customer Success Manager
Proton.ai(1 month ago)
About this role
A Customer Success Manager at Proton owns relationships across a portfolio of mid-market customers, acting as a trusted advisor from onboarding through renewal. The role focuses on ensuring customers realize value from Proton’s CRM and Sales AI and remain engaged over time. The position is based in the Greater Boston area with a hybrid schedule and periodic travel to customer sites.
Required Skills
- Communication
- Customer Adoption
- Account Management
- Onboarding
- Training
- Account Planning
- Relationship Building
- Executive Engagement
- Cross-Functional Collaboration
- Renewal Management
+4 more
About Proton.ai
proton.aiProton is an AI‑powered CRM platform purpose-built for distributors that centralizes customer and product data, fosters accountability, and focuses sales and operations teams on high‑value work. Its product suite includes a distributor CRM, Pronto (an AI agent), and Proton PIM — a product information management system that collects and organizes product data for you. By combining automation, AI assistance, and industry‑specific workflows, Proton helps distributors streamline processes, improve visibility, and drive revenue growth.
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