Customer Success Manager for Retention (US Hours)
The Access Group(4 months ago)
About this role
The Digital CSM - Retention Specialist at Access supports Access Hospitality Americas by focusing on reducing churn across the SHR and Paytronix product portfolios. The role operates US business hours from Kuala Lumpur and contributes to revenue retention through targeted customer interactions and collaboration across teams.
Required Skills
- Retention Management
- Cancellation Handling
- Downsell Handling
- Digital Engagement
- Phone Support
- Salesforce
- CRM
- Conflict Resolution
- Problem Solving
- Time Management
+6 more
About The Access Group
theaccessgroup.comAccess helps more than 100,000 customers transform the way their business software is used, giving every employee the freedom to do more of what’s important.
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