Customer Success Manager - GER

Choco(2 months ago)

Berlin, GermanyOnsiteFull TimeManager$139,269 - $182,515 (estimated)Operations

About this role

The Customer Success Manager at Choco is responsible for managing premium vendor partnerships throughout the post-sales relationship, ensuring effective onboarding and training to facilitate the adoption of AI-driven solutions. This role involves collaborating across internal teams, identifying upsell opportunities, and driving account growth by deepening product usage. The ideal candidate should have experience in project management or account-facing roles, possess strong communication skills in both German and English, and maintain a focus on delivering measurable value to partners.

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Required Skills

Customer Success Management
Vendor Partnerships
Post-Sales Relationship
Account Executive Support
Onboarding
Training
Launch Support
Adoption Success
Upsell Opportunities
Contract Renewals

+12 more

Qualifications

Fluent German and English (C1/C2 written & spoken)

About Choco

choco.com

Choco is an innovative growth platform designed specifically for food distributors, streamlining the ordering process through AI-powered solutions. By offering automated ordering, digital storefronts, and comprehensive sales tools, Choco helps distributors increase their revenue and optimize operations. The platform also integrates payment solutions to ensure timely cash flow, enabling distributors to focus on business growth rather than administrative tasks. With thousands of users, Choco is positioned as a trusted partner in the food distribution sector, effectively transforming how distributors interact with customers and manage orders.