Customer Success Manager (German Speaking) - Remote within Germany

Immersive Labs(1 month ago)

RemoteFull TimeManager$150,487 - $196,220 (estimated)Customer Experience

About this role

The Customer Success Manager (German Speaking) at Immersive Labs is responsible for managing enterprise customer relationships throughout their lifecycle, from onboarding to upsell and renewal. This remote role, based in Germany, involves collaborating with various teams to ensure effective customer enablement, aligning their strategic objectives with the Immersive One platform, and identifying opportunities for account expansion. Candidates should have experience in Customer Success or account management within a SaaS environment, preferably in cybersecurity, and possess strong communication and project management skills.

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Required Skills

Customer Success
Onboarding
Customer Engagement
Program Alignment
Relationship Building
Communication Skills
Cybersecurity Knowledge
Project Management
Account Management
CSAT Monitoring

+4 more

Qualifications

Fluent in German

About Immersive Labs

www.immersivelabs.com

Immersive Labs is a cybersecurity training platform that empowers organizations to enhance their cyber resilience through realistic drills and exercises. The platform provides hands-on labs and assessments designed to close skill gaps, benchmark performance, and equip teams for real-world cyber threats. Immersive Labs is recognized for its innovative approach and has received accolades for its contributions to the cybersecurity field, helping organizations demonstrate their preparedness against potential attacks. By focusing on practical, scenario-based training, the company ensures that employees are not only aware of threats but also ready to respond effectively.