Customer Success Manager I or II
FIS(25 days ago)
About this role
A Relationship Manager at FIS is responsible for managing enterprise client relationships for company products and services, acting as the primary client contact and ensuring service quality and operational performance. The role involves developing a deep understanding of client business and product installations to align service delivery with client objectives and to support account growth. It collaborates across internal teams to coordinate incident resolution, escalations, and to demonstrate the value of support offerings.
Required Skills
- Client Management
- Account Growth
- Incident Management
- Escalation
- Strategic Planning
- Stakeholder Management
- Forecasting
- Billing
- Presentation
- Collaboration
Qualifications
- Bachelor's Degree
About FIS
fisglobal.comFIS is fintech for bold ideas. FIS is behind the financial technology that transforms how we live, work and play.
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