Customer Success Manager II - SLED
ExtraHop(2 months ago)
About this role
This role is a Customer Success position at ExtraHop focused on ensuring customers realize value from the ExtraHop platform and maintain long-term satisfaction. The role serves as a customer advocate across internal teams and contributes input to product and service roadmaps. It supports customer retention and growth by aligning solutions with customer business objectives and measuring customer health and outcomes.
Required Skills
- Customer Analysis
- Renewals
- Account Growth
- Customer Enablement
- Service Coordination
- Onboarding
- Customer Health
- Engagement Workflows
- Customer Voice
- Cross-Functional
+14 more
Qualifications
- Four-year College Degree (preferably MIS or IT)
About ExtraHop
extrahop.comExtraHop is a cybersecurity and observability company that delivers a modern Network Detection and Response (NDR) platform for enterprise environments. Its cloud-native platform provides real‑time network telemetry, analytics, and AI-driven threat detection with modules for intrusion detection, packet forensics, and network performance monitoring. Organizations use ExtraHop to detect, investigate, and respond to advanced threats while also gaining visibility into application and network performance across hybrid and cloud deployments. ExtraHop is recognized as a leader in industry evaluations such as the Forrester Wave.
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