Customer Success Manager II, Supplier
AvidXchange, Inc.(29 days ago)
About this role
The Customer Success Manager II at AvidXchange manages a portfolio of enterprise customers as a strategic partner and trusted advisor. The role focuses on driving customer adoption, retention, and expansion while influencing product strategy through customer insights. The CSM II partners with cross-functional teams to ensure a seamless customer experience and deliver measurable value.
Required Skills
- Customer Relationships
- Onboarding
- Adoption
- Renewal
- Expansion
- Business Reviews
- Advocacy
- Health Monitoring
- Retention Strategies
- Upselling
+5 more
About AvidXchange, Inc.
avidxchange.comAvidXchange is a software company that provides accounts payable automation and payment solutions for middle‑market businesses and their suppliers. Its cloud platform digitizes invoice capture, approval workflows, and supplier payments (ACH, virtual card, and check), and integrates with major ERPs to streamline AP operations. AvidXchange also operates a supplier payments network and offers industry‑specific services for sectors like real estate, construction, and financial services. The company’s tools aim to increase efficiency, accuracy, controls, and speed while reducing manual work and payment risk.