Customer Success Manager (Japan)

Stripe(1 month ago)

HybridFull TimeSenior$130,434 - $174,860 (estimated)Customer Success

About this role

A Customer Success Manager at Stripe focuses on ensuring Japan-based customers realize the full value of Stripe’s platform and contribute to customer satisfaction, retention, and growth. The role acts as a strategic partner to customers and internal teams, influencing product and service direction through customer insights and cross-functional collaboration. It supports Stripe’s mission by enabling merchant success and long-term engagement.

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Required Skills

Customer Success
Account Management
Relationship Building
Executive Presence
Technical Advisory
Payments
Account Expansion
Retention
Business Reviews
Customer Advocacy

+5 more

About Stripe

stripe.com

Stripe is a financial infrastructure platform that provides a suite of APIs and tools to power online and in-person payments and commerce for internet businesses of all sizes. Its product set includes payment processing, billing and subscriptions, marketplace payouts, fraud prevention, card issuing, tax and reporting, and global payment method and currency support. Developers and companies choose Stripe for its clean APIs, extensive documentation, and integrated compliance and developer tooling. Stripe also offers advanced capabilities — including AI-driven features, treasury and embedded-finance tools — to help businesses scale and grow revenue.