Customer Success Manager - Legal

Jigsaw

3 months ago

3.2 on Glassdoor

New York, NY

Hybrid

Full Time

Manager

2 applicants

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About this role

The Customer Success Manager - Legal at Jigsaw serves as a trusted advisor for law firms across the Americas, overseeing a portfolio of accounts worth approximately $1M in ARR. This role involves managing the entire post-sale lifecycle—from onboarding to renewal—while driving product adoption, understanding client business objectives, and identifying growth opportunities. The CSM will proactively monitor customer health, conduct strategic reviews, and collaborate with internal teams to enhance client success and satisfaction in a fast-paced, high-growth environment. Strong experience in B2B SaaS, particularly within the legal sector, is preferred.

Skills

About Jigsaw

www.jigsawcreate.com

Jigsaw is a visual intelligence platform designed to enhance professional diagramming capabilities. It transforms complex business data into impactful visuals, allowing users to create diagrams, timelines, and org charts 60 times faster than traditional tools like PowerPoint. With a focus on efficiency and clarity, Jigsaw is trusted by over 200 firms to simplify and elevate their presentation of information.