Customer Success Manager (Mid-Market Legal)
Everlaw
About this role
A Customer Success Manager at Everlaw supports Mid-Market US and Canadian law firms by serving as a strategic partner and trusted advisor, driving innovation and customer success through change management and product adoption.
Skills
About Everlaw
everlaw.comEverlaw is an AI-powered, cloud-native eDiscovery and litigation platform built for legal professionals. It combines document ingestion, advanced search, machine-learning–assisted review, analytics, visual timelines, and case-building tools to streamline investigations, document review, depositions, and trial preparation. Designed for law firms, corporate legal teams, and government agencies, Everlaw emphasizes security, scalability, and real-time collaboration across distributed teams. Its visual workflows and automation simplify review workflows and help reduce time-to-resolution while improving case outcomes.
Recent company news
The Business JournalsLegal tech startup Everlaw moves into expanded Oakland HQ, plans hiring spree - San Francisco Business Times
Oct 3, 2025
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Aug 27, 2025
Bloomberg Law NewsAI Does Little to Reduce Law Firm Billable Hours, Survey Shows
Oct 14, 2025
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About Everlaw
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Everlaw.
Salary
$116k – $148k
per year