(Dallas, TX) Customer Success Manager II, SMB - Dedicated

Toast(1 month ago)

HybridFull TimeMedior$82,000 - $82,000Customer Success

About this role

The Customer Success Manager will act as the main point of contact and trusted advisor for a regional book of SMB restaurant customers, focused on early customer journeys and driving long-term retention. This role partners cross-functionally across Sales, Product, Care, and Services to scale customer success, increase product adoption, and grow SaaS revenue. The position is based in Dallas, TX and contributes to building a scaled Customer Success model while advocating for customers internally.

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Required Skills

Account Management
Customer Success
Relationship Building
Consultative Selling
Revenue Growth
Product Adoption
Product Training
Demo Facilitation
Troubleshooting
POS Knowledge

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About Toast

toasttab.com

Toast is a cloud-based restaurant management platform that provides point-of-sale, payments, and operational tools tailored to restaurants and hospitality businesses. It combines touchscreen POS hardware and mobile ordering with integrated payments, online ordering and delivery integrations, contactless pay, and loyalty/gift programs. Toast also offers back-office features such as labor and payroll management, inventory and menu engineering, and reporting/analytics to streamline operations and increase revenue. Restaurants choose Toast for its turnkey, restaurant-focused ecosystem, integrated payments, and industry-specific features and support.