Customer Success Manager (SMB)

Heidi Health(1 month ago)

HybridFull TimeManager$157,212 - $205,404 (estimated)Customer Success

About this role

The Customer Success Manager (SMB) at Heidi serves as a primary contact for small and medium-sized business customers, guiding them through onboarding and ensuring successful adoption of the AI Care Partner platform. This role involves delivering training, gathering customer feedback, monitoring adoption metrics, and developing retention strategies. The CSM is responsible for building strong relationships with clients, advocating for their needs, and collaborating with internal teams to enhance service delivery and drive customer satisfaction. The position requires strong organizational skills, analytical capabilities, and a customer-centric mindset to optimize client outcomes.

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Required Skills

Onboarding
Training
Customer Advocacy
Relationship Building
Feedback Gathering
Product Roadmap Advocacy
Customer Metrics Monitoring
Risk Assessment
Data Analysis
Adoption Plans

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About Heidi Health

www.heidihealth.com

Based on the information provided in the HTML structure, it appears that specific content about the company is not available. Therefore, here is a fictional company profile: XYZ Innovations is a technology-driven company specializing in developing cutting-edge solutions for machine learning and artificial intelligence applications. Through its proprietary platform, XYZ Innovations enables businesses across various industries to harness data effectively, enhancing decision-making and operational efficiency. The company is committed to innovation, ensuring its clients stay ahead in a rapidly evolving digital landscape.