Manager, Customer Success SMB

Klaviyo(1 month ago)

HybridFull TimeManager$101,400 - $152,100Customer Success

About this role

The Manager, Customer Success SMB (Sydney-based) will lead and scale Klaviyo’s SMB Customer Success motion across APAC, owning retention and expansion outcomes for the region. The role focuses on building a high-performing CSM team, defining scalable engagement programs, and partnering cross-functionally to improve customer experience and operational rigor. The manager will also localize global standards for APAC and contribute to hiring and regional enablement efforts.

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Required Skills

People Leadership
Coaching
Retention
Expansion
Program Management
Forecasting
Data-Driven
CRM
Gainsight
Salesforce

+4 more

Qualifications

Klaviyo Product Certificate
Full Working Rights in Australia

About Klaviyo

klaviyo.com

Klaviyo is a B2C CRM and marketing automation platform that unifies AI-powered email and SMS to help ecommerce brands drive growth and retention. It uses customer data, advanced segmentation, and automation flows to deliver personalized, omnichannel experiences across email, SMS, WhatsApp, and more — including AI-driven capabilities via K:AI Agents. Klaviyo emphasizes measurable results with analytics, testing, and integrations with major ecommerce platforms to boost revenue and lifetime value. Companies use it to build targeted lifecycle campaigns, personalized messaging, and data-driven retention strategies at scale.