Customer Success Manager - Strategic Accounts

Assembled(2 months ago)

HybridFull TimeManager$130,000 - $170,000Customer

About this role

The Customer Success Manager - Strategic Accounts at Assembled is responsible for managing relationships with key strategic customer accounts, consulting with executive stakeholders to drive business outcomes and maximize the value derived from the Assembled Platform. The role includes project management of customer initiatives, collaboration with cross-functional teams to address challenges, and leading retention efforts to identify upsell opportunities and mitigate churn. This position also involves serving as the Voice of the Customer to guide product improvements and enhance customer engagement strategies.

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Required Skills

Account Management
Project Management
Customer Feedback
Churn Mitigation
Upsell Opportunities
Relationship Building
Strategic Thinking
Data Analysis
Team Collaboration
Customer Engagement

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About Assembled

www.assembled.com

Assembled is an innovative support operations platform designed to enhance customer service through advanced workforce management and AI-driven solutions. The platform enables businesses to effectively manage omnichannel staffing, track agent and BPO performance, and automate customer interactions across various channels including chat, email, and voice. Leading brands leverage Assembled's tools to optimize their support processes, ultimately driving efficiency and improving customer experiences. The platform is tailored to support both human agents and AI counterparts, making it a versatile solution for modern customer service teams.