Customer Success Manager, SMB

Nooks

3 months ago

4.8 on Glassdoor

Remote

Full Time

Manager

1 applicant

View Job Listing

Apply to 100+ jobs

About this role

The Customer Success Manager for SMB at Nooks is responsible for managing a portfolio of 150 SMB accounts, ensuring clients effectively utilize the AI Sales Assistant Platform to maximize value and drive renewals and expansions. This role entails onboarding new customers, proactively addressing adoption challenges, and analyzing usage metrics to identify upsell opportunities. The CSM will also offer technical support, monitor customer health metrics, and serve as the voice of the customer to influence product development. Candidates should have experience in B2B SaaS, especially within sales environments, and strong data analysis skills.

Skills

About Nooks

www.nooks.ai

Nooks is an AI-driven outreach platform designed to enhance sales efforts for modern sales development representatives (SDRs). Utilizing a parallel dialer and optimized pipeline management features, Nooks enables teams to automate prospecting, improve call conversion rates, and elevate coaching processes. With a focus on easing the burdens of manual tasks, Nooks empowers sales professionals to prioritize meaningful conversations and maximize pipeline generation.