VP Customer Success

VideaAI

4 months ago

New York, NY

Onsite

Full Time

Executive

3 applicants

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About this role

The VP of Customer Success at VideaHealth is responsible for leading the customer success lifecycle, from implementation and onboarding to retention and satisfaction for both enterprise and SMB clients. This role requires strategic leadership in driving product adoption and value realization, developing a high-performing team, and enhancing customer relationships through quarterly business reviews and tailored engagement initiatives. Collaborating with the CEO and CRO, the VP will provide insights to influence product development and contribute to company-wide strategies, all while ensuring exceptional customer experiences in a dynamic SaaS environment.

Skills

About VideaAI

www.videa.ai

VideaAI is an innovative dental AI platform designed to enhance the efficiency and accuracy of dental practices and dental service organizations (DSOs). Leveraging cutting-edge technology, VideaAI provides earlier, clearer diagnostics and streamlines workflows, allowing dental professionals to deliver quality care while managing patient trust and improving operational productivity. Widely adopted across North America, VideaAI aims to support clinicians by automating documentation and claims processes, ultimately driving practice growth and enhancing patient experience.