Customer Success Manager, EU

Linear(1 month ago)

RemoteFull TimeManager$135,566 - $177,500 (estimated)GTM

About this role

The Customer Success Manager, EU at Linear is responsible for managing relationships with key stakeholders at top customer accounts, ensuring they maximize the value of Linear's issue tracking and project management platform. This role involves onboarding new customers, delivering ongoing support, architecting custom solutions, and acting as a voice for the customer to influence product development. The ideal candidate will have over four years of experience in a technical customer-facing role, preferably within SaaS startups, and will be skilled at driving customer satisfaction and retention through strategic engagement.

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Required Skills

Customer Success
Relationship Management
Onboarding
Technical Advisory
Product Expertise
Workflow Design
Solution Architecture
Customer Feedback
Cross-Functional Collaboration
SaaS Experience

+3 more

About Linear

linear.app

Linear is a modern project management tool designed specifically for software development teams. It streamlines issues, projects, and roadmaps, facilitating efficient workflows and collaboration. With a focus on speed and simplicity, it offers integrated features that enhance productivity and keep teams aligned on their product development goals. Linear's clean interface and powerful capabilities make it a preferred choice for startups and established companies alike.