Datadog

Customer Success Manager

Datadog(1 month ago)

HybridFull TimeSenior$144,435 - $192,612 (estimated)Customer Success
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About this role

The Customer Success Manager at Datadog is responsible for driving product adoption, growth, and strong long-term relationships across an existing customer base. This role acts as the customer advocate internally, ensuring a positive onboarding and ongoing experience while identifying renewal risks and expansion opportunities. The CSM collaborates with sales and other internal teams to convey product value and support customers’ success.

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Required Skills

  • Onboarding
  • Relationship Management
  • Upselling
  • Cross-Selling
  • Sales Cycle
  • Customer Advocacy
  • Usage Monitoring
  • Cross-Functional Collaboration
  • Negotiation
  • Communication
Datadog

About Datadog

datadoghq.com

Datadog is a SaaS monitoring and observability platform that helps teams see inside infrastructure, applications, logs, and user experience across cloud-scale environments. It ingests metrics, traces, and logs from hundreds of integrations and provides unified dashboards, alerts, APM, log management, synthetics, and security monitoring. Developers, operations, and security teams use Datadog to detect, troubleshoot, and optimize performance and reliability for modern distributed systems.

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