Customer Success Manager
Prove(1 month ago)
About this role
The Customer Success Manager at Prove is responsible for overseeing customer retention and acting as a customer advocate to streamline the customer experience. The role involves becoming deeply familiar with client organizations and business objectives, communicating the value of Prove’s products, and fostering long-term partnerships to drive satisfaction and growth. The CSM supports renewals, adoption, and cross-functional coordination to turn customers into advocates.
Required Skills
- Customer Advocacy
- Business Reviews
- Subject Matter Expertise
- Forecasting
- Renewals
- QBRs
- Optimization Recommendations
- Ticket Escalation
- Product Expertise
- Project Management
+7 more
About Prove
prove.comProve is a digital identity verification platform that helps businesses prove and authenticate consumer identities with high accuracy. Trusted by 1,000+ leading companies, Prove uses phone-centric signals and real‑time data to reduce fraud, speed onboarding, and enable frictionless login and transaction flows. Its APIs and services support use cases across banking, fintech, telecom, and commerce to improve conversion, cut fraud losses, and meet compliance requirements. Prove emphasizes accuracy, scalability, and a seamless consumer experience.
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