Senior Customer Success Manager - Reseller (Bilingual - English/German)
Yext(1 month ago)
About this role
The Sr. Customer Success Manager on the Reseller team partners with reseller customers to drive adoption, maximize value from the Yext platform, and ensure retention and growth. The role advocates for customers internally, collaborates cross-functionally with sales, product, and support teams, and provides higher-level technical guidance and industry insights. The CSM is responsible for strategic success planning, upsell identification, renewals, and influencing product roadmap to meet reseller needs.
Required Skills
- Portfolio Management
- Customer Relationships
- Platform Expertise
- Adoption Management
- Strategic Planning
- Performance Analysis
- Product Roadmapping
- Workshop Delivery
- Upsell Identification
- Renewals Management
+10 more
Qualifications
- BA/BS in Sales, Business, Marketing, or Computer Science Preferred
About Yext
yext.comYext is a digital presence platform that helps multi-location brands manage and deliver accurate business information and content across search engines, maps, directories, and their own websites. Its core offerings include a Knowledge Graph, Listings management, Pages, Reviews, Search/Answers, and tools for content delivery, local listing sync, reputation management, and analytics. Yext centralizes structured business data, syncs it to partner networks, and surfaces AI-driven answers on site search and third-party platforms to boost discovery and customer engagement. Companies choose Yext for its integrations, global scale, developer-friendly APIs, and industry-focused solutions for marketing, support, commerce, and workplace needs.