Customer Success Manager
Multiply Mortgage(1 month ago)
About this role
The Customer Success Manager at Multiply Mortgage is responsible for managing the post-sale experience for employer partners by overseeing the implementation and launch of the Multiply Mortgage benefit. This role entails collaborating closely with HR and Benefits teams to ensure smooth rollouts, drive employee engagement, and optimize benefit utilization. The position also requires ongoing relationship management, performance monitoring, and the ability to communicate insights back to enhance product offerings and customer success processes. With a focus on financial wellness, the role demands strong project management skills and accountability for customer satisfaction and retention.
Required Skills
- Customer Success
- Account Management
- Implementation
- Relationship Management
- Employee Engagement
- Utilization Optimization
- Communication Skills
- Project Management
- Detail-Oriented
- Proactive Thinking
+4 more
About Multiply Mortgage
www.withmultiply.comMultiply Mortgage is a modern mortgage lender focusing on providing better rates and streamlined processes specifically tailored for individuals in the tech sector. They offer tech-enabled solutions for both home purchases and refinancing, aiming to simplify the mortgage experience through innovative resources and expert guidance. By partnering with companies, Multiply Mortgage supports employee homeownership initiatives at no cost to the employer, enhancing talent retention and satisfaction. Through their commitment to consumer-centric services, Multiply Mortgage is reshaping how individuals and companies approach home financing.