Customer Success Manager

Mach9(28 days ago)

HybridFull TimeManager$144,074 - $187,128 (estimated)Commercial

About this role

As a Customer Success Manager at Mach9, you will be responsible for managing post-sale relationships with up to 50 customer accounts, ensuring their successful onboarding and ongoing project execution. This role requires proactive engagement with customers to identify expansion opportunities, facilitate usage growth, and drive satisfaction with the platform. You will also gather product feedback, create proposals to support customers in new projects, and serve as the voice of the customer internally while helping to define best practices for the Customer Success function at Mach9.

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Required Skills

Customer Relationship Management
Onboarding
Project Management
Communication Skills
Proposal Writing
Customer Insight Capture
Relationship Building
Problem Solving
Multitasking
Agency Management

+7 more

About Mach9

www.mach9.ai

Mach9 is an innovative technology company specializing in automated 3D mapping solutions. Its flagship product, the Mach9 Digital Surveyor, employs advanced algorithms to extract features from LiDAR and imagery datasets, allowing surveyors, transportation agencies, utilities, and telecom companies to streamline their workflows and deliver projects faster and more accurately. By leveraging automation, Mach9 helps clients reduce costs and improve the speed of project completion, making it an essential tool for handling complex infrastructure projects. With a commitment to precision and efficiency, Mach9 is reshaping the future of surveying and mapping technology.