Customer Success Manager

Airwallex(2 months ago)

HybridFull TimeManager$138,678 - $180,428 (estimated)SME & Growth Business

About this role

As a Customer Success Manager at Airwallex, you will focus on maximizing product usage for a diverse portfolio of SME customers, driving growth and retention through strategic engagement and upselling initiatives. This role requires collaboration with cross-functional teams to implement customer support strategies, identify new revenue opportunities, and enhance customer loyalty based on insights from product usage and support interactions. Your success will hinge on strong communication skills and a data-driven approach to advocate for customers' needs within the organization.

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Required Skills

Customer Support
Account Management
Communication Skills
Customer Loyalty
Product Adoption
KPI Achievement
Fast-Paced Environment
Proactive
Self-Starter
Salesforce

+3 more

Qualifications

Bachelor's degree or equivalent

About Airwallex

www.airwallex.com

Airwallex is a global payments and financial platform that empowers businesses to operate internationally with ease. It offers a range of services, including global business accounts, high-speed money transfers, multi-currency cards, and embedded finance solutions. With a focus on reducing transaction fees and providing fast, easy payment solutions, Airwallex is designed to help companies scale efficiently in the global marketplace. Its technology is tailored to meet the diverse needs of businesses, enabling seamless online payments and financial management across multiple currencies.