Customer Success Manager

Broccoli AI(1 month ago)

RemoteFull TimeManager$134,776 - $176,518 (estimated)Customer Success

About this role

The Customer Success Manager at Broccoli is responsible for managing the post-sale experience of mid-market and enterprise customers in the home services sector. This role involves leading onboarding and implementation processes, driving product adoption and ROI, and fostering relationships with various stakeholders. The CSM will also analyze usage data and feedback to identify risks and opportunities, ensuring transitions from pilot programs to full-scale deployments while acting as the customer's voice for product improvements.

View Original Listing

Required Skills

Customer Success
Onboarding
Implementation
Value Realization
Relationship Building
Risk Identification
Opportunity Recognition
Data Analysis
Performance Metrics
Customer Feedback

+5 more

About Broccoli AI

broccoli.com

Broccoli AI specializes in AI-driven voice assistants tailored for the trades industry. Their platform provides virtual receptionists, customer service representatives, and sales agents who are available 24/7 to efficiently manage calls, bookings, and follow-ups. With a focus on integrating seamlessly into existing workflows, particularly with ServiceTitan, Broccoli AI aims to enhance customer engagement and increase revenue for trade businesses by ensuring that no call goes unanswered.