Customer Success Manager
Broccoli AI
About this role
The Customer Success Manager at Broccoli is responsible for managing the post-sale experience of mid-market and enterprise customers in the home services sector. This role involves leading onboarding and implementation processes, driving product adoption and ROI, and fostering relationships with various stakeholders. The CSM will also analyze usage data and feedback to identify risks and opportunities, ensuring transitions from pilot programs to full-scale deployments while acting as the customer's voice for product improvements.
Skills
About Broccoli AI
broccoli.comBroccoli AI specializes in AI-driven voice assistants tailored for the trades industry. Their platform provides virtual receptionists, customer service representatives, and sales agents who are available 24/7 to efficiently manage calls, bookings, and follow-ups. With a focus on integrating seamlessly into existing workflows, particularly with ServiceTitan, Broccoli AI aims to enhance customer engagement and increase revenue for trade businesses by ensuring that no call goes unanswered.
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About Broccoli AI
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Broccoli AI.
Salary
$135k – $177k
per year