Customer Success Manager
Karbon(19 days ago)
About this role
A Customer Success Manager at Karbon owns a portfolio of customers and is responsible for driving value, growth, retention, and adoption of the Karbon platform. The role involves becoming a product and practice management expert, providing consultative advice, and acting as the primary liaison between customers and internal teams. The position is focused on maximizing customer success and expanding account value through strategic engagement.
Required Skills
- Customer Success
- Account Management
- Relationship Building
- Product Training
- Invoicing
- Payments
- Renewals
- Project Management
- Presentation
- Communication
+3 more
About Karbon
karbonhq.comKarbon is a cloud-based practice management platform for accounting firms that centralizes work, emails, tasks and client communications to improve visibility and team collaboration. It provides workflows, shared inboxes, task and project tracking, templates and reporting to streamline processes and boost efficiency for distributed teams. Karbon connects with core accounting tools so firms can manage capacity, deadlines and client work consistently as they scale.
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