Principal Customer Success Manager, Platforms
Stripe(4 months ago)
About this role
The Customer Success Manager will oversee the post-sales lifecycle for Stripe platform customers, partnering across teams to ensure customers realize maximum value from Stripe. This role focuses on driving retention, adoption, and growth while acting as a trusted payments and product advisor. The position requires close collaboration with sales, technical account managers, and operations to align customer priorities and surface product feedback.
Required Skills
- Account Management
- Customer Success
- Payments
- Business Reviews
- Stakeholder Management
- Product Advocacy
- Cross-Functional
- Expansion
- Technical Conversations
- Project Management
+3 more
About Stripe
stripe.comStripe is a financial infrastructure platform that provides a suite of APIs and tools to power online and in-person payments and commerce for internet businesses of all sizes. Its product set includes payment processing, billing and subscriptions, marketplace payouts, fraud prevention, card issuing, tax and reporting, and global payment method and currency support. Developers and companies choose Stripe for its clean APIs, extensive documentation, and integrated compliance and developer tooling. Stripe also offers advanced capabilities — including AI-driven features, treasury and embedded-finance tools — to help businesses scale and grow revenue.