Customer Success Manager
Karbon(19 days ago)
About this role
A Customer Success Manager at Karbon is responsible for managing a portfolio of accounting firm customers to drive value, retention, and expansion. The role involves becoming a subject-matter expert in Karbon’s platform (particularly Invoicing & Payments), acting as the primary customer liaison, and working cross-functionally to influence product and service outcomes. This US-based position is remote with occasional travel to customer sites.
Required Skills
- Customer Success
- Account Management
- Relationship Building
- Product Expertise
- Invoicing
- Payments
- Renewals
- Customer Advocacy
- Project Management
- Communication
+3 more
About Karbon
karbonhq.comKarbon is a cloud-based practice management platform for accounting firms that centralizes work, emails, tasks and client communications to improve visibility and team collaboration. It provides workflows, shared inboxes, task and project tracking, templates and reporting to streamline processes and boost efficiency for distributed teams. Karbon connects with core accounting tools so firms can manage capacity, deadlines and client work consistently as they scale.
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