Manager, Commercial Customer Success
Iterable(6 hours ago)
About this role
Manager of Commercial Customer Success at Iterable will lead and develop a team responsible for scaled customer engagement and support for commercial accounts. The role emphasizes building repeatable programs, driving retention and expansion, and partnering cross-functionally to improve customer outcomes.
Required Skills
- Customer Success
- People Management
- Program Building
- Platform Expertise
- Customer Monitoring
- Renewals Management
- Forecasting
- Stakeholder Management
- Coaching
- Process Improvement
Qualifications
- Bachelor's Degree
About Iterable
iterable.comIterable is an AI-powered cross-channel growth marketing platform that helps brands orchestrate personalized, data-driven customer experiences across email, SMS, push, in-app and other channels. It offers segmentation, multi-step journey orchestration, A/B testing, and machine-learning-driven personalization and optimization to boost engagement and lifetime value. The platform includes APIs and integrations to centralize customer data, automate campaigns, and measure performance in real time. Marketers use Iterable to deliver dynamic, timely messages that scale retention and revenue-focused programs.