Customer Success Manager
Box(18 days ago)
About this role
Customer Success Manager at Box working with SMB and Mid‑Market customers to support adoption and value realization of Box’s content management platform. The role sits on the Customer Success team, contributes to Box’s AI-enabled content initiatives, and is based in Chicago with a hybrid work schedule.
Required Skills
- Customer Success
- Account Management
- Relationship Management
- Forecasting
- Account Planning
- Product Demos
- Cross‑Functional Collaboration
- Operational Rigor
- AI Workflows
About Box
box.comBox is a cloud content management and file-sharing platform that helps organizations securely store, manage, and collaborate on files across devices and teams. It provides secure file sharing, content lifecycle and workflow automation, metadata/search, e-signature and analytics, and enterprise-grade security and compliance controls (encryption, DLP, CASB, SOC/ISO/HIPAA support). Box integrates with major productivity and business apps (Microsoft 365, Google Workspace, Salesforce, Slack), and exposes APIs and developer tools so companies can build custom apps and embed secure content services into their workflows. Companies choose Box for centralized governance, scalable cloud storage, and secure collaboration across distributed workforces.
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