Customer Success Manager
Ivalua(25 days ago)
About this role
Ivalua is seeking a Customer Success Manager to join its Americas team in Montreal to support enterprise customers post-implementation and ensure long-term value realization from the Ivalua platform. The role sits within a growing global Customer Success organization and contributes to customer satisfaction, retention, and expansion while working closely with cross-functional teams. The position operates on a hybrid schedule and requires regular travel to meet customers in person.
Required Skills
- Customer Management
- Success Planning
- Renewal Management
- Cross-Functional
- Data Management
- Product Advocacy
- Executive Engagement
- Adoption Growth
- Account Expansion
- Stakeholder Management
+3 more
Qualifications
- Bachelor’s Degree in Relevant Field
- Master’s Degree in Relevant Field
About Ivalua
ivalua.comIvalua is a global leader in AI-powered procurement software offering a unified source-to-pay platform for complete spend and supplier management. Its suite covers sourcing, procurement, contract and supplier management, invoicing and analytics to help organizations control costs, mitigate supplier risk and automate procurement processes. The platform emphasizes configurability and AI-driven insights to support complex, enterprise-scale procurement transformations. Customers use Ivalua for end-to-end visibility, supplier collaboration and scalable digital procurement programs across industries and geographies.